Refund and Returns Policy – Clinically-Effective, Luxurious Skincare & Bodycare

To start a return or exchange, visit our returns portal here.

Be prepared to provide your order number as well as the reason for return. In the case of damaged or incorrect items received, we require at least one photo depicting the issue.

Upon submission, a team member will review your return request. You will receive an email once your return has been processed.

Package your return item (bottle, jar, etc) in the product’s box (if applicable) using the original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted. Please also print and include the packing slip provided.

TIME TO RETURN

If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of naturiums.us.

You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.

If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

SALE ITEMS AND DISCOUNTED ITEMS

Only regularly priced products may be returned for refund or exchange. All bundles, kits, gift cards, promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of naturiums.us.

SUBSCRIPTION ITEMS

No refunds will be issued for subscription orders once your order has shipped. If you have an active subscription, you will receive a notification a couple of days before your next order ships. Please log into your account to cancel or pause your subscription orders.

RETURNED GIFTS

If you received a product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. We do require an order ID or proof of purchase from our website in order to issue that credit. We will not replace or issue credits for products not purchased on naturiums.us. We recommend you ask for the order ID or have the purchaser’s email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.

RETURNED MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.

UPDATES TO POLICY